Job Description
- Providing accurate information about products or services and guiding customers in making informed decisions.
- Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
- Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
- Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
- Escalating complex issues to higher authorities when necessary and following up on resolutions.
- Maintaining detailed and accurate records of customer interactions and inquiries.
Eligibility Criteria
- Minimum Educational Qualification 10+2 (No backlogs)
- Freshers & Experienced ONLY upto 4 years are welcome
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- Problem-solving skills with the ability to think on your feet.
- Being detail-oriented with a commitment to delivering high-quality service.
- Empathetic and patient approach while interacting with customers.
- Ability to work with minimal supervision
Instructions for Face to Face Interview
- Kindly be presentable in a professional attire, exempted only under unavoidable medical circumstances.
- Reach the Interview venue 10 minutes prior the Interview time.
- Kindly carry all the soft copy of your documents in Mobile Phone.
- Carry a Hard copy of your resume for the Interview.
- Kindly go through the Job Description and be well prepared for the interview.
Interview Process –
- HR Screening
- Operations round
- Salary Discussion
Benefits
- Quarterly Bonus
- Free Transportation (2 way cab provided round the clock)