Customer Support Executive – Semi Voice Process

Qualification: Any Graduate (10+2+3) Experience: Freshers and experienced candidates are eligible Candidate must be fluent in English Hindi is mandatory Versant Level: 4 Good written and verbal communication skills Good customer-handling and problem-solving abilities Comfortable handling both voice and non-voice customer interactions Roles & Responsibilities Handle customer queries through calls, chat, and other support channels. Understand customer concerns and provide appropriate resolutions. Provide accurate information regarding products/services. Resolve customer complaints according to process guidelines. Maintain professional communication with customers. Document customer interactions accurately in the system. Follow defined quality and productivity standards. Meet assigned customer satisfaction and performance targets. Working Days & Shift Working Days: 6 days per week Weekly Off: 1 Rotational Off Female Shift Window: 8:00 AM – 8:00 PM Male Shift Window: 8:00 AM – 12:00 AM Work Mode: Work From Office Location: Shivajinagar, Bangalore Salary Freshers CTC: ₹22,000/month Take Home: Approx. ₹17,000/month Experienced Candidates CTC: Up to ₹25,000/month Take Home: Up to ₹19,000/month