International Airline Voice Process

We are hiring Customer Support Executives for an International Airline Inbound Process. Candidates will handle inbound calls from international customers and assist them with airline reservations, bookings, cancellations, rescheduling, refunds, baggage queries, and other travel-related concerns. Roles & Responsibilities Handle inbound calls from international airline customers. Assist customers with flight bookings, reservations and ticketing. Support customers with cancellations, rescheduling and refunds. Handle baggage, check-in and general travel-related queries. Explain airline policies, fares and booking conditions clearly. Resolve customer complaints and escalations professionally. Maintain accurate customer and booking information. Deliver excellent customer service while meeting quality and productivity targets. Follow airline and company processes and compliance guidelines. Preferred Candidate Good to excellent English communication skills. Experience in International BPO / Airline / Travel Process preferred. Freshers can be considered depending on process requirements. Strong customer-handling and problem-solving skills. Comfortable working in 24/7 rotational shifts. Knowledge of GDS systems such as Amadeus, Galileo or Sabre is an advantage.