CUSTOMER SUPPORT DOMESTIC BPO

About the role We are hiring a Customer Support (Domestic BPO) representative to join our domestic customer service team. This role involves handling inbound and outbound customer interactions via phone, chat, and email, resolving inquiries, and delivering a consistent, professional customer experience. This position is open to candidates with 0–3 years of experience, including freshers. Responsibilities - Answer and manage customer inquiries through phone, chat, and email in a timely and professional manner - Provide accurate information about products, services, policies, and procedures - Document customer interactions and update records in the CRM or support system - Troubleshoot basic issues and escalate complex cases to appropriate teams when needed - Meet quality, productivity, and attendance targets set by the team - Follow company scripts, processes, and compliance requirements - Contribute to continuous improvement by sharing feedback and suggestions Requirements - 0–3 years of experience in customer support, CCE, CSA, BPO, call center, or related roles; freshers are welcome - Clear verbal and written communication skills in the required language(s) - Customer-focused attitude with patience and professionalism - Basic computer skills and ability to learn CRM/support tools - Flexibility to work shifts as required by domestic operations - Ability to work well in a team and follow structured processes To apply, please submit your resume and any relevant details as requested in the application process.