Technical Support-Voice

PUC / 12th Pass or Any Graduate Minimum 1 year of Technical Support – Voice Process experience International voice/customer support experience preferred Candidate must have good English communication skills Versant Level: 6 Strong logical thinking and good thought process Good problem-solving and troubleshooting skills Key Responsibilities Handle international customers through voice calls. Understand customer technical issues and provide appropriate solutions. Troubleshoot basic technical/product-related queries. Communicate solutions clearly and professionally to customers. Handle customer concerns and escalations effectively. Maintain accurate records of customer interactions. Meet quality, productivity, and customer satisfaction targets. Work Details Working Days: 5 days a week Shift: 24/7 Rotational Shifts Weekly Off: 2 Rotational Offs