Team Leader-Operations-Underwriter

Process: International BPO Designation: Team Leader-Operations Core Responsibilities • Team Management: Lead, mentor, and supervise a team of underwriting associates. Track shift performance, attendance, and daily productivity. • SLA & TAT Monitoring: Ensure service level agreements (SLAs) and turnaround times (TAT) are consistently met or exceeded. • Quality & Audits: Conduct regular quality checks on processed files, drive zero-error metrics, and maintain audit readiness. • Escalation Handling: Resolve complex file escalations and high-pressure client issues. • Stakeholder Communication: Act as the primary point of contact between offshore teams, onshore clients, and upper management. • Training & Development: Identify knowledge gaps, conduct refresher training, and mentor new hires on changing guidelines. Requirements & Qualifications: • Education: Bachelor’s degree in any discipline (Finance, Business, or related fields preferred). • Experience: 3 to 5 years of overall experience with at least 1–2 years acting as a Team Leader in a mortgage, loan, or insurance underwriting BPO process. • Domain Knowledge: Business Loan underwriting. • Soft Skills: Excellent verbal and written communication skills, people management capabilities, and analytical problem-solving skills. • Shift Flexibility: Willingness to work in rotational or night shifts aligned with international client time zones.